Coffee at Core

Great coffee is at the core of any great café business – and we’re happy to say, our customers consistently tell us they love our coffee! There is a genuine passion for coffee within our network, and this continues to grow through constant education, inspiration and guidance around coffee practices and trends.

But even the most passionate and well-trained Barista can’t produce a terrific cup without the perfect bean. Our focus is on building and growing individual café businesses, so we keep coffee at our core by engaging an exceptional coffee roasting supply chain rather than roasting our own.

This allows us to focus on the cafes from a holistic point of view, while utilising the specialist knowledge, passion and processes of dedicated roasters for the bean our customers have grown to love, all the while ensuring transparent, consistent and competitive pricing.

In other words, we don’t need the distraction of managing an entire coffee roasting business. We’re able to achieve better outcomes for our franchise partners by holding our supply chain accountable for their specialty products, while we focus on continuous improvement of our business systems and tools. 

Uniquely shaped to fit each local market

Cafes thrive when they’re truly engaged in their community.

Our approach encourages engagement with the local community in any way possible. Our menus are flexible and adapted for each local market, and owners are empowered to source fresh food and produce from local suppliers.

We’ve noticed a trend in recent years for franchise food brands to centralise food production (that was otherwise previously ‘fresh’) and transport these manufactured goods to stores. Whilst we understand the potential benefits around managing costs and consistency across the network, it also comes with a range of disadvantages and doesn’t sit right with our vision. 

We see an enormous win-win opportunity in doing the exact opposite, and building a competitive advantage through:

  • Fresh food positioning with our customers
  • Truly connecting with the local community (the bread and butter of our businesses)
  • Allowing business owners flexibility to tailor their food offer to their market

A bespoke menu not only means our customers see more of what they want on our menus and in our cabinets, it also minimises wastage and allows our franchise owners more control over their outgoing costs.

We also encourage business owners to support local infrastructures and growth through sponsorship and collaboration, and in the shop design process, create spaces that easily transform into community hubs for local groups and events.

Cafe Business System

Underneath it all, we are an excellent café business system. That’s why we’ve been granted ANZ Accreditation to assist our new Franchise Owners to obtain finance for the their business’ faster, and with less running around.

We take our expertise in site selection, shop construction, buying power, operational training and systems, marketing, and on-going business development support, to give you the tools you need to build a strong, successful business that you can be proud of.

We understand that your investment into our business is a crucial part of your lifestyle and wealth creation plans. We also understand that your investment is not just financial, but also your valuable time and energy, which you want to ensure you get the most out of.

A team of well-practised and dedicated industry professionals is well resourced behind the scenes. We’re proud of our team of specialists who each bring their knowledge, skill and distinguished practical experience from many years in their fields, to work together seamlessly.

They’re passionate and focused on constant evolution and improvement of the brand and everything that entails, and keeping your business at the forefront of your market. 

Long-term Outlook

Our long-term approach is evident with our low entry costs and low on-going fees.

We recognise that start-up is the most challenging phase of any business, and our approach not only recognises this, but does something about it by being patient with our own returns.

Your success is our success; and we work with you to achieve your long-term goals while achieving ours in the process through organic growth. We work with our business owners to understand their goals and visions for themselves personally, and for their business, including determining their exit strategy as soon as they hit the ground so we can work together to achieve the desired results.

We know that every extra percent of sales that you pay to royalties, makes the task of growing a long-term sustainable business more challenging than it needs to be. The foundation of a great on-going business together is with our industry-low fee structure:

  • 4.5% of total sales on royalties
  • 1.5% of total sales contributed to marketing (entirely controlled and managed by you)

Our firm belief is in fair, reasonable and transparent entry and operating costs for the life of your business. 

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